Botanical Essence & Tone logo Botanical Essence & Tone

Privacy Policy

At Botanical Essence & Tone, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

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Information We Collect

We collect various types of information to provide and improve our services to you. This includes information you provide directly to us, such as your name, email address, shipping address, and payment details when you make a purchase or create an account.

We also collect data automatically when you interact with our website. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and identify areas for improvement.

  • Personal Identifiable Information (PII) like name, email, address.
  • Payment information (processed securely by third-party gateways).
  • Usage data, including browsing history and interactions.
  • Technical data such as IP address and device information.

How We Use Your Information

Your information is primarily used to process your orders, deliver products, and manage your account. We also use it to communicate with you about your purchases, provide customer support, and send you marketing communications if you have opted in.

Beyond transactional purposes, we analyze aggregated data to understand customer preferences, improve our product offerings, and enhance your overall shopping experience. This data helps us tailor our website content and promotional messages to better suit your interests.

  • Processing and fulfilling your orders.
  • Managing your account and providing customer support.
  • Personalizing your shopping experience.
  • Sending marketing communications (with your consent).
  • Improving our website and product offerings.
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Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

These third parties include payment processors, shipping partners, and marketing platforms. We ensure that all third-party partners adhere to strict data protection standards and only use your information for the specific purposes for which they were engaged.

Situations for Data Sharing:

  • With your explicit consent.
  • To comply with legal obligations or governmental requests.
  • To protect the rights, property, or safety of Botanical Essence & Tone, our customers, or others.
  • With service providers who perform functions on our behalf (e.g., payment processing, shipping).
  • In connection with a merger, acquisition, or asset sale (with proper notice).

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Your privacy is paramount.

Your Data Protection Rights (GDPR)

As a user, you have several rights regarding your personal data under the General Data Protection Regulation (GDPR). These rights allow you to have greater control over your personal information.

We are committed to facilitating the exercise of these rights and providing transparent information about how your data is processed. If you wish to exercise any of these rights, please contact us using the information provided below.

  • The right to access: Request copies of your personal data.
  • The right to rectification: Request correction of inaccurate data.
  • The right to erasure: Request deletion of your personal data.
  • The right to restrict processing: Request limitations on how we process your data.
  • The right to object to processing: Object to our data processing activities.
  • The right to data portability: Request transfer of your data to another organization.
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Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences and understand how you navigate our site.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of certain parts of our website.

Types of Cookies We Use:

  • Strictly Necessary Cookies: Essential for website functionality.
  • Performance Cookies: Collect anonymous data on how visitors use the website.
  • Functional Cookies: Remember your preferences and choices.
  • Targeting/Advertising Cookies: Deliver relevant advertisements.

For more detailed information about how we use cookies, please refer to our dedicated Cookie Policy.

Contact Us Regarding Your Privacy

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us. Our dedicated team is here to assist you.

Botanical Essence & Tone

77 Oxford Street, London, W1D 2HG, United Kingdom

Phone: +44 20 7946 0542

Email: [email protected]

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